This Privacy Policy describes how PetalPulp (“we”, “us”, “our”) collects, uses, and protects the personal information of visitors and customers of petalpulp.shop.
Information we collect
When you browse the site, we automatically collect basic information such as your browser, device, and general location, to help us understand how the store is used.
When you place an order or create an account, we collect the information needed to fulfil it: your name, email address, phone number, shipping and billing address, and details of the products you’ve ordered.
Payments
Payments on petalpulp.shop are processed by Cashfree Payments, a licensed payment gateway. We do not see or store your full card, UPI, or net-banking details — these are collected and processed directly by Cashfree under its own privacy and security policies.
How we use your information
- To process and deliver your orders, including coordinating with our shipping partners
- To send you order confirmations, shipping updates, and customer service communications
- To respond to your questions and requests
- With your consent, to send occasional emails about new products and offers — you can unsubscribe at any time
- To improve our website and product range
Cookies
We use cookies to keep track of items in your cart, remember you when you log in to your account, and understand how visitors use the site. You can disable cookies in your browser settings, though parts of the store (like the cart and checkout) may not work correctly without them.
Who we share data with
We share the minimum information necessary with trusted third parties who help us run the store: our payment processor (Cashfree), our shipping and courier partners, and our website hosting provider. We do not sell your personal information to anyone.
How long we keep your data
We retain order information for as long as needed for accounting, tax, and customer service purposes. If you have an account, we retain your account information until you ask us to delete it.
Your rights
You can ask us to access, correct, or delete the personal information we hold about you at any time by emailing hello@petalpulp.shop.
Contact us
If you have any questions about this policy or how your data is handled, email us at hello@petalpulp.shop.