Overview
We want you to be happy with every piece you bring home from PetalPulp. If something isn’t right, you have 7 days from the date of delivery to request a return or exchange.
Eligibility for returns
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Please get in touch with us within 7 days of delivery to start the process.
Because every piece is handcrafted, we’re unable to accept returns on items that are custom-made or personalised to your order, or on gift cards.
Damaged or incorrect items
Every piece is hand-finished and checked before it ships, but if your order arrives damaged or you receive the wrong item, please email us at hello@petalpulp.shop within 48 hours of delivery with a photo of the item and your order number. We’ll arrange a free replacement or a full refund.
How to start a return
- Email hello@petalpulp.shop with your order number and the reason for the return.
- We’ll confirm the return and share the return address.
- Pack the item securely in its original packaging and ship it back to us.
- Once we receive and inspect the item, we’ll notify you of the approval status of your refund.
Refunds
Approved refunds are processed to your original payment method through our payment partner, Cashfree, within 5-7 business days of us receiving the returned item. Shipping charges (where applicable) are non-refundable.
Exchanges
If you’d like a different size, colour, or design instead of a refund, let us know when you email us and we’ll do our best to arrange an exchange, subject to availability.
Questions?
Reach out to us any time at hello@petalpulp.shop and we’ll be glad to help.